The digital divide

The digital divide is the gap results from inequalities in access to information technologies and the skills needed to use them effectively. As communications, services and commerce continue to go digital, those who do not have these resources are marginalized. Some factors that can contribute to the divide are income, education, geographic location, age, and disability.

Technologies that were designed without accessible options for older adults and people with disabilities can contribute to the divide. Computer workstations that lack ergonomic modifications or mobile devices with small buttons can pose a physical barrier to people with mobility disabilities, for example. Small displays without magnification tools or screen reading technologies can pose a barrier for those with vision impairments. An interface assumed to be intuitive by its designer can pose a challenge for users with cognitive disabilities.

The implementation of assistive technologies in libraries can help mitigate these factors. Library facilities, services and resources should be evaluated for their accessibility, and librarians should be willing to seek and implement solutions to these barriers. Beyond the simple implementation of these technologies, library staff should be trained in the use of these technologies and prepared to assist in their use.

Another contributor to the divide is lack of skill in using newer technologies. Libraries can help users of all ages and abilities to better utilize technology through classes and one-on-one assistance. Library staff should be prepared to teach patrons with a wide range of backgrounds and abilities, and should have an understanding that what seems easy and accessible for some, may not be for all.